Service policies · Effective November 10, 2026
Terms
Scope and ordering
These terms apply to Lumora Studio creative services. Before production, we agree your SKU, deliverables, storyboard and product appearance references. Production relies on real product and packaging photos you supply and on accurate product facts, permitted claims and brand instructions. You are responsible for having the rights to supplied materials and for approving product claims.
Plans and video quota
Pilot is a one-time $49 pack for 1 SKU: one finished 15-second video in one ratio, one 6–10-second silent loop and 5 images including 1 white-background main image. Starter is $199/month for 8 videos and 20 images in the standard lane. Growth is $399/month for 18 videos and 45 images in the priority lane, with a monthly 30-minute review. Monthly quotas do not roll over.
One finished video
For monthly plans, one video is one finished motion video of 15 or 30 seconds, chosen by you, in one aspect ratio: 16:9, 1:1 or 9:16. Delivery is MP4 H.264. Another ratio of the same storyboard counts as one additional video from your quota. Pilot’s main video is fixed at 15 seconds. English voiceover and subtitles are included by default; other languages are an add-on.
Delivery and revisions
Pilot delivery and the Starter first batch are due in 5 business days after real packaging photos are locked and the storyboard is approved. Growth’s first batch is due in 3–5 business days from the same starting point. Missing materials, changes to approved scope or delayed feedback may require an agreed schedule adjustment. Each asset includes up to 2 revision rounds. If the final asset’s appearance does not match the locked packaging photos, we provide one additional free correction round outside those 2 rounds. Additional scope or revision requests require agreement before work begins.
Real photos and Amazon main images
All production must be based on your real product and packaging photos. Amazon main images must use real product photography. Within your image quota, we prepare and retouch supplied real photos into white-background main images to the agreed specifications. We do not supply a purely AI-generated product as an Amazon main image. AI-assisted scenes or video frames still follow the locked packaging appearance; an AI image is not labeled ready for an Amazon main image unless it is a treatment of your real product photo. Marketplace acceptance also depends on the listing category and your final submission.
Ownership and AI-assisted production
You own paid final deliverables for commercial use. Third-party licensed elements remain subject to their license terms, disclosed at handoff. Production may use AI tools with human review against locked real-photo references. Working project files are not included unless agreed; we retain them for 90 days after delivery. We require separate permission before using your work publicly as a portfolio sample.
Billing, upgrades and cancellation
Upgrade to Starter within 14 days of Pilot payment and your paid $49 is credited in full against the first month. Monthly plans renew until canceled. Email Jeasonchen9@gmail.com to cancel and stop further renewal. Unused quota does not roll over. Refund conditions are set out in the refund policy. Any applicable taxes are identified before payment.
Exclusions and outcomes
Ads management, media buying and ad spend are not included. Neither are influencer or UGC casting fees, packaging or full brand redesign, 3D CAD, legal or trademark claim clearance, unlimited revisions, rush weekends or real-model studio shoots. We do not guarantee sales, conversions or ROAS. You are responsible for final approval and publication of assets and for the accuracy of supplied claims. These terms do not remove any rights that cannot lawfully be excluded.
Questions
Email Jeasonchen9@gmail.com for scope, billing or delivery questions. Changes to an agreed order must be confirmed before the additional work begins.