Service policies · Effective November 10, 2026
Refund policy
Pilot cancellation
Cancel your Pilot before storyboard approval and before production starts for a full refund. Production begins only after the storyboard is approved and the real packaging photos are locked. Once production starts, there is no cash refund, but we will complete the agreed 2 revision rounds per asset.
Appearance correction
If a final asset’s appearance does not match the locked real packaging photos, we provide one additional free correction round. This does not count against the 2 included revision rounds. Send the relevant asset and the mismatch against the locked photos to Jeasonchen9@gmail.com.
Pilot upgrade credit
Upgrade to Starter within 14 days of Pilot payment and the $49 you paid is credited in full against your first month. This is an upgrade credit, not a cash refund.
Monthly cancellation and refunds
You can cancel Starter or Growth at any time by emailing Jeasonchen9@gmail.com. Cancellation stops further renewal. Once production has begun in a monthly billing cycle, that cycle’s fee is non-refundable. Unused quota does not roll over. Contact us about any billing issue before production begins so we can review your request.
Delivery and revisions
Pilot and the Starter first batch are delivered in 5 business days after real packaging photos are locked and the storyboard is approved. Growth’s first batch is delivered in 3–5 business days from that same point. Each asset includes up to 2 revision rounds, with the additional free appearance correction described above. Contact us promptly if an agreed delivery has been missed so we can resolve it with you.
No sales or ROAS guarantee
We supply creative deliverables and do not guarantee sales or ROAS. A lack of sales alone is not a reason for a refund. This policy does not limit any rights that cannot lawfully be excluded.
How to request help
Email Jeasonchen9@gmail.com with your order details, the asset or issue concerned and your request. Do not include full payment card details. We will confirm eligibility and arrange any approved refund through the original payment method; processing time depends on the payment provider.