Service policies · Effective November 10, 2026
Privacy
Information you share
When you contact us or commission work, we receive the contact details, store URL, SKU information, product and packaging photos, brand materials, instructions and correspondence you choose to provide. Please send only information needed for your project; do not send payment card details by email.
How we use information
We use this information to assess fit, prepare a brief, produce and revise assets, arrange delivery, administer orders and respond to support or refund requests. We do not sell your personal information or use your project as a public case study without separate permission.
Service providers and payments
Project information may be processed by the storage, communication and AI-assisted production services needed to fulfill your order. We share only what is needed for that purpose. If you pay through a payment provider, that provider processes payment information under its own privacy terms; we do not need your full card number. Service providers may process data outside your country.
Retention and security
We keep project materials while providing the service and resolving related requests. Working files are retained for 90 days after delivery; please download and back up your final assets. Order and financial records may be kept longer for accounting or legal obligations. We limit access to project information to those who need it, but no transmission or storage method can guarantee absolute security.
Website and your choices
This static website has no advertising trackers or marketing cookies added by us. Hosting services may process technical request logs. You can request access, correction or deletion of your information, or withdraw permission for optional portfolio use, by emailing Jeasonchen9@gmail.com. Some records may need to be retained to fulfill an order or meet legal obligations. We will explain any such limitation in our reply.
Contact and changes
For privacy questions, email Jeasonchen9@gmail.com. Material changes will be reflected on this page with an updated effective date. The service is intended for business customers.